Warranty and conditions
A short, plain-language summary. You'll find the full document (Rev. 09/2026) in the shop and sign it when you leave your phone.
This is a translation. If there is any difference, the Italian version applies.
3-month warranty on the repair
Every repair comes with a 3-month LidoTech commercial warranty covering defects caused by the work done or the part fitted. It is in addition to your statutory rights, not instead of them.
Economy parts
Economy parts have no additional commercial warranty. The statutory guarantee of conformity under Italian consumer law always applies. Accidental damage is excluded.
Check-in sheet: tested before and after
Before opening your phone we fill in the check-in sheet together: we test display, touch, Face ID / Touch ID, cameras, audio, microphone, calls, Wi-Fi and Bluetooth, charging, buttons and sensors. You sign before the repair and again at pick-up, after re-checking the phone.
Functions that can't be tested
If a function can't be tested (for example, the phone doesn't turn on or the screen is black), we mark it as NOT TESTABLE. In that case we can't certify that it worked before the repair.
Original and compatible parts
The sheet states the type of part fitted (original, refurbished, compatible). A compatible part may differ from the original in brightness, colours, power use or touch response, while the agreed features and your legal protections stay the same.
What the commercial warranty doesn't cover
New damage after pick-up: drops, impacts, crushing, broken glass, liquids and oxidation, extreme temperatures, misuse or faulty chargers. It also lapses for defects caused, or made impossible to check, by third-party opening or repairs.
Only the repaired fault
The repair covers the fault and parts listed on the sheet. A new fault in another part of the phone is not automatically caused by the earlier repair. On wet or oxidised phones, future stability can't be guaranteed.
Data and backup
Back up your phone before bringing it in and, if you can, remove SIM and memory cards. On faulty or unstable phones we can't guarantee that data will be kept.
If something goes wrong
Every warranty request goes through a technical check. If the fault comes from the repair or the part, we act under the warranty and the law. If it comes from something else, we give you a new quote.
Pick-up within 30 days
Please collect your phone within 30 days of our message. Storage fees apply only if stated and agreed in advance. Not collecting the phone does not transfer its ownership to LidoTech.
The law comes first
None of these conditions excludes or limits the rights that Italian and EU law give to consumers.